Contact Us
Whether you have spotted something out of date, want to ask about how we rate fastest payout online casinos, or simply want to flag a broken link, this is the place to send it. aeroauctions.ca is run by a small team of researchers who cover the Canadian online casino market, and we read every message that comes in.
What We Can Help With
We are not a casino ourselves, so we cannot process deposits, withdrawals, account verification or bonus disputes. Those matters need to go directly to the support team of the casino brand in question. What we can help with includes:
- Corrections to bonus terms, payout speeds or licensing details listed on the site
- Questions about how we researched and ranked the operators featured here
- Suggestions for casinos you think we should be looking at
- Feedback on the site itself, including anything that is confusing or hard to find
- General queries about responsible gambling resources or where to find them
Before You Reach Out — Check These First
A good number of questions we receive are already answered elsewhere on the site. If your query relates to any of the following, it is worth a quick look first:
- How we assess and score operators — covered on our About Us page
- Concerns about gambling habits or where to find support tools — see our Responsible Gambling page
- Site usage terms, liability and how our content should be used — see our Terms and Conditions page
- Looking for options outside the mainstream UK Gamstop scheme — that is covered separately on our Non Gamstop Casinos UK page
Issues With a Specific Casino Brand
If your question concerns an account, a withdrawal, a bonus that will not credit, or identity verification at one of the operators we cover — such as Cashed, SlotsGem, WinnerIsland, Betninja or any other brand featured on this site — that support request has to go through the casino's own customer service channel, usually reachable by live chat or email from within your player account. Because we do not hold player accounts, take deposits or manage payouts on behalf of any operator, we have no ability to intervene in individual transactions or disputes. What we can do is note a pattern of complaints when we next review or update a brand's listing, so details of a genuine problem are still useful to us even if we cannot resolve it directly.
A Note on Response Times and What Happens Next
We aim to read messages promptly, though as an independent review site we do not offer live support, and response times can vary depending on volume. When you write in, it helps to include:
- The page or brand your message relates to
- A clear description of what you found, or what you would like clarified
- Any links or screenshots that support your point, where relevant
Corrections that check out get actioned as part of our normal review updates. We do not accept payment from operators in exchange for changing a listing, rating or review — our ranking process stays separate from any commercial relationship we hold with a brand.
Reminders Before You Play
If your message touches on concerns about your own gambling, please treat that as a priority over any feedback about the site. Our Responsible Gambling page lists tools and resources for setting limits or taking a break, and these are worth reviewing regardless of which casino you play at. Gambling should stay entertainment, not a way to solve money problems, and Canadian players should always confirm a casino's licensing and terms for themselves before signing up, since offers and conditions can change after publication.
We appreciate every message, correction and suggestion — it is often readers who help us keep this site accurate and useful for other Canadian players comparing their next online casino.